Shipping/Delivery done weekly. Click here for more details.

FAQ's


FAQ'S

 

HOW LONG WILL MY COOKIES STAY FRESH AFTER I RECEIVE THEM?

Our cookies have a shelf life of around 7-10 days after you receive them in the mail. However, we think it is best to freeze them if they will not be consumed the week you receive them. They can also be frozen for up to 3 months. We don’t recommend placing them in the fridge as this tends to dry baked goods out. To defrost we recommend leaving your cookie out for a few hours. You can also place it in the microwave for 10 - 15 sec increments. Be careful not to over heat cookies as some of them have soft centers which can cause the cookie to become messy.

 

DO YOU USE ANY PRESERVATIVES IN YOUR COOKIES?

We do not use any preservatives! Our cookie doughs are made from the best all natural ingredients.

 

CAN I REHEAT MY BAKD COOKIES?

Absolutely! We highly recommend reheating our cookies for about 2-3 mins at 350 degrees in the oven or 10-15 seconds in the microwave in order to experience that perfect cookie experience! You can even use an Air Fryer, by following the same directions as the oven (this is our favorite way).

 

HOW ARE MY COOKIES WRAPPED AND SHIPPED?

The cookies will be individually wrapped. The box will have pads and shredded paper for added protection.

 

DO YOU HAVE ANY VEGAN OR GLUTEN FREE COOKIES?

Yes our Ace Vegantura is vegan, gluten and refined sugar free. It is also delicious and not “just for a ‘vegan/gluten free’ cookie.” This cookie is not always on our menu but will come back from time to time.

 

I CAN’T FIND A FLAVOR I’VE HAD BEFORE ON YOUR WEBSITE! 

We have a set menu with the addition of 1-3 special cookies every month. If you don’t see it on the current menu don’t worry it might be back at a later date. NOTE: We reserve to change the menu at anytime due to ingredient availability and demand. 

 

DO YOU HAVE A STORE FRONT?

We sell our product at both Butterfield locations in Manhattan. 

 

DO YOU OFFER LOCAL PICKUP OR DELIVERY? 

YES! We offer local pickup as well as local delivery to some parts of Brooklyn and Manhattan. If this option is available in your area you'll see this option at checkout.

If you have any allergies or food concerns, please feel free to reach out and we will do our best to accommodate you. Please note, all of our cookies are made in a facility that processes nuts, wheat, soy and dairy.